Order Exchanges
To ensure a smooth transaction, please carefully review your order details, including size, design, and quantity, before completing your purchase. We cannot process exchanges for errors in these selections. However, you can cancel your order within 24 hours and place a new one with the correct specifications. If you need assistance with your order, our support team is available to help.
Order Cancellations
Timeframe: Within 24 hours of order placement
You can cancel your order within 24 hours of placing it. After this period, the order may be in processing, making cancellation potentially impossible. A cancellation fee of 10% of the total order value will apply. To cancel your order, please contact us via email.
Returns and Refunds
Returns are accepted within 180 days of delivery. After this period, orders are considered final, and refunds will no longer be issued. Returns and refunds will be processed under the following conditions:
- Items arriving damaged or broken
- Products differing in design, size, or material from the original order
- Receipt of incorrect items
- Significant deviations from the product description
Ineligible Items for Return or Refund:
- Items that have been worn, washed, or altered
- Defective items not attributable to our oversight
- Items lacking original tags
- Items with minor, fixable thread issues
Returned items must be in their original condition and packaging.
Refund Claim Requirements
When submitting a refund claim, please include the following: a shipping label or receipt, proof of purchase, evidence of defects, and any relevant communications, such as email screenshots.
Return and Refund Process
Please send your inquiry and the required documentation to [email protected]. We will review your request and respond within 2-3 business days to confirm your eligibility. Please follow the provided instructions and wait for a confirmation email with the return address before sending the package. Make sure to provide the carrier’s tracking number for your return. Note that customers are responsible for covering return shipping costs.
Refund Processing Time
Refunds are typically processed within 2 business days of receiving the return. After confirming receipt via email, we will issue a full refund, including the original shipping costs. If you experience delays beyond 10-15 days, please reach out to your bank or credit card company for assistance with any refund issues.
Important Notes
Our return policy is valid for 180 days from the delivery date. Within this period, items can be returned or exchanged, though customers are responsible for shipping costs. We are not liable for any damages or losses that occur during the return shipping process. For any requests that do not meet the policy criteria or for lost returns, customers will need to manage these issues on their own.
Before starting a return, please consult our Support Team for guidance and clarification.
Your satisfaction is our top priority, and we are here to assist you in any way possible. Thank you for choosing Multitrendy. If you have any questions, feel free to contact us through the “Contact Us” section.